AQUA VET implements a documented quality management system, in accordance with ISO 9001:2015, for the “Representation and distribution of veterinary medicines, fish health management products, and equipment.“
Recognizing its responsibilities and obligations towards its customers and the quality of its services, the company is committed to:
- Continuously improving the established Quality Management System based on the ISO 9001 standard.
- Complying with the rules of art and science.
- Delivering its solutions with high-quality, reliability, and timely.
- Meeting the needs and expectations of customers and stakeholders through the continuous improvement of the company and the effectiveness of its operations.
- Offering solutions and services that provide significant benefits and competitive advantages to the businesses where they are applied.
- Minimizing customer complaints.
- Fulfilling consistently the company’s commitments and creating relationships of mutual respect with customers, suppliers, and employees.
- Ensuring compliance with applicable national and EU legislation and regulations.
In this context, the company:
- Encourages staff, partners, and stakeholders to submit suggestions that will help the company in its efforts to improve its processes continuously.
- Provides all necessary resources in terms of equipment, personnel, and training.
- Meets the needs and expectations of stakeholders.
